Training program

All Ready Reserve members must complete mandatory online training to be eligible for deployment. We’ll email you the enrolment details to access the  training program once you join. You can access training from a workplace or at home and these details will be provided in your welcome email.

Community Recovery training courses have been developed on:

  • how Community Recovery delivers services to impacted individuals and communities
  • what the Ready Reserve need to do to prepare for their community recovery roles
  • workforce systems and processes and how to apply them
  • how to look after themselves and others during and after deployment.

All Ready Reserve members must refresh their knowledge during pre-season preparedness from October to November.

On this page:

Human and Social Recovery Training and Capability Development Framework

The training framework has been designed to ensure you are prepared for activation, and have the skills and abilities to undertake your assigned roles during deployment to disaster-affected areas. This training includes:

  • Virtual training via MS teams for State and District Recovery Event Management Teams
  • self-paced online courses organised into four categories
  • refresher training, and
  • coaching during an event activation.

Training requirements for event season

The Training Matrix guides learning pathways for each group identified in the Ready Reserve workforce. View the documents below for information about the Training Matrix and what you need to know to prepare for the current event season.

Training for capability

The Training Matrix is structured with learning organised with an induction and then into four tiers of capability development:

  1. Core Skills
    Completing the Core Skills training course program is considered mandatory for all levels of the Ready Reserve workforce and is a pre-requisite requirement to attending face-to-face training sessions.
  2. Role Specific
  3. Leadership and Management
  4. Exercise Management and Development


Ready Reserve Induction video

This is the first step in your training journey. View the Community Recovery Ready Reserve Induction video to learn about the operational structures that are activated for an event and the role of each functional team.

Core Skills M1 and M2

The mandatory Core Skills training program has been divided into M1 and M2 categories to ensure that learning is prioritised and base level competency is achieved. This is important for working confidently in a community recovery environment.

Core Skills M1

  • Queensland Human Rights Act
  • Introduction to Community Recovery
  • Communicating in Recovery
  • Human and Social Recovery Grants
  • Psychological First Aid
  • Self-care in Community Recovery

Core Skills M2

  • Operationalising Human and Social Recovery
  • Communities in Disaster
  • Deployment – a call to action
  • Delivering Outreach Services

Optional / Desirable

  • Disaster Management in Queensland (video)
  • National Principles for Disaster Recovery
  • COVID- safe work practices

All Ready Reserve members have access to the entire training program above and are encouraged to build knowledge, skills and capability by completing the courses specified as ‘Desirable’ in the Training Matrix.

Role specific

Role Specific training courses have been developed for the different functions of the District Recovery Event Management Team (DREMT) and State Recovery Event Management Team (SREMT). Training pathways have been developed for all staff with a designated recovery role in the Ready Reserve workforce and these are detailed in the Training Matrix

Core Skills M1 and M2 training for District and State Recovery Event Management Team members

Completion of courses will depend on the functional area role you are assigned to or have an interest in. These include:

  • Command, control, coordination
  • Establishing service delivery models
  • Leadership, management, supervision
  • Managing the Ready Reserve
  • Managing Deployment
  • Managing Logistics
  • Managing Communications
  • Managing Business Services
  • Administration of Means Tested Grants
  • Administration of Hardship Assistance Grants
  • Planning, Intelligence and Reporting


  • Functional Recovery Groups


  • Check the Training Matrix for courses designated as ‘Desirable’ for this training group.

Leadership and Management

The Training Matrix identifies the learning pathway for the department’s Senior Executive Leadership, Senior Officers and Managers, and Senior Leaders assuming Recovery Event Coordinator or Controller roles.

This group is required to complete Mandatory and Desirable courses.

Exercise Management and Development

This training is for State and District Recovery Event Management Teams (SREMT and DREMT) and government and non-government organisations.

  • Exercise Management
  • Communities of Practice
  • Community Recovery Partnerships
  • Functional Recovery Groups

Accessing online courses

Ready Reserve members can access the online learning program by logging onto their agency’s unique link, from:

Departments and agencies not listed above should use the Community Recovery Ready Reserve Training.

All enquiries should be directed to the iLearn support team at the iLearn Support Hub.

Community Recovery Assist training

Community Recovery Assist (CR Assist) is the department’s customer relationship management solution. It is used to manage the relationship between the business and their customers. During an event, CR Assist is activated to process grant applications submitted on the Community Recovery Public Portal.

The focus of this training is for Ready Reserves to be prepared with the necessary skills, knowledge and experience to administer hardship grant applications, support and assistance in the CR Assist environment during an activation. This training is delivered pre-season via MS Teams.

Community Recovery Trainers are deployed to provide training and support in the use of CR Assist during an event.

Refresher training and on-the-job coaching

In addition to completing the above Core Skills online training courses, Community Recovery Trainers are deployed during an event activation to provide Orientation briefing and exit debriefing, refresher training, on-the-job coaching and advice to support the Ready Reserve workforce. Refresher training is also delivered District Recovery Event Management Teams annually between August and November using MS Teams.

Work instructions and Quick Reference Guides will be used during an event to assist with on-the-job training for Ready Reserve using CR Assist. These will be provided during an event.

Corporate training

The following courses offer important information and may enhance your understanding of community recovery service delivery to vulnerable people. Completion is optional.

SUPPORT: Recognise, Respond, Refer: Domestic violence and the workplace

This course covers both understanding domestic violence, and the impacts of domestic violence, as well as how to respond to staff and clients who may be impacted by domestic violence. Although, this module is not directly related to Community Recovery, it is advised that recovery workers complete it, as some aspects may be relevant.

View more about this course.

Starting the journey

This course is the Department’s foundational Aboriginal and Torres Strait Islander Cultural Capability training. It provides insight into interpreting your own culture as well as the lived experiences for Aboriginal and Torres Strait Islander Peoples in Queensland. Although this module is not directly related to Community Recovery, it is advised that recovery workers complete it, as some aspects may be relevant.

View more about this course.

SBS Cultural Atlas

The Cultural Atlas is an interactive educational resource providing comprehensive cultural information of the countries from which Australia’s biggest migrant populations have originated. The Cultural Atlas is a free resource available at:

Disability Awareness Program

By completing this module you will gain an overall introductory view of the disability sector and an understanding that inclusion is within everyone’s ability.

View more about this course.

Other agency resources

To continue your learning journey, the Ready Reserve learning platform contains additional training opportunities and resources, including:

  • the Australian Institute for Disaster Resilience Knowledge Hub—a national, open-source platform that supports and informs policy, planning, decision making and contemporary good practice in disaster resilience
  • Disaster Ready—an international online learning library that covers core topics such as Humanitarianism, Program/Operations, Protection, Staff Welfare, Management and Leadership, Staff Safety and Security, and Soft Skills.