This is a free 2-day workshop by the Queensland Government Customer and Digital Group within the Department of Communities, Housing and Digital Economy. The workshop is designed to build capability in human-centred design across the public sector.
You'll learn how to:
- create innovative solutions for customer problems using the Queensland Government three-diamond model
- conduct customer interviews and synthesise learning to uncover insights and identify opportunities for design
- bring your ideas to life using prototypes to test with customers to identify promising solutions to implement in your workplace.
This creative approach to problem solving will challenge you to get out into the real world and test your ideas so you can arrive at exciting, unexpected solutions tailored to the needs of our customers.