About HCD
Find out what HCD is and its benefits for customers and government.
Human-centred design
Use human-centred design (HCD) to improve existing or design new Queensland Government services based on an understanding of customers’ experiences, needs and expected outcomes.
Getting started with HCD
HCD training and communities
Learn about human-centred design to improve existing or design new Queensland Government services.
Introduction to HCD (eLearning)
Learn more about HCD at your own pace in our free eLearning modules.
Tools and templates
HCD resources
Kickstart your HCD project with these free guides and templates.
Case study: Relocating a Housing Service Centre
Learn how we used HCD to improve customer experience at the Fortitude Valley Housing Service Centre.