Whether you're a public service officer, manager, teacher, nurse, police officer, or front counter staff, you have a role to play in respecting, protecting and promoting human rights.
For example, a front counter employee helping a member of the public, who has difficulty communicating in English complete an English-only form, would need to consider the person's right to:
- recognition and equality before the law—everyone should be able to use a government service, even if they have different needs
- take part in public life—everyone should be able to participate in a consultation or express their views
- a fair hearing—if they're applying to a court or tribunal to resolve a legal problem
- health services—if they're accessing public health services
- education—if they're enrolling their child in a local primary school, or accessing vocational training.
The front counter employee would have to consider their organisation's policies, as well as human rights. Using an interpreter would mean sharing private information and that can engage an individual's right to privacy. People also have the right to use government services without discrimination, and the cultural right to use their language.
Learn how to apply human rights to your work.