Register your interest in HCD training

If you're a Queensland Government employee who wants to learn how to apply human-centered design (HCD) to your projects, complete the following questions to express interest in attending our training.

This is a free 2-day workshop by the Queensland Government Customer and Digital Group within the Department of Communities, Housing and Digital Economy. The workshop is designed to build capability in human-centred design across the public sector.

You’ll learn how to:

  • create innovative solutions for customer problems using the Queensland Government three-diamond model
  • conduct customer interviews and synthesise learning to uncover insights and identify opportunities for design
  • bring your ideas to life using prototypes to test with customers to identify promising solutions to implement in your workplace. 

This creative approach to problem solving will challenge you to get out into the real world and test your ideas so you can arrive at exciting, unexpected solutions tailored to the needs of our customers.  

To express interest in HCD Fundamentals training, you must be demonstrating the customer 1st behaviours in the workplace.

You and your supervisor will receive an emailed copy of your expression of interest, and we'll contact you regarding dates of the next training course.

Eligibility

The HCD Fundamentals course is held over 2 days; in person attendance is required.

You may want to complete Introduction to customer 1st eLearning instead.

We're currently developing an Introduction to HCD eLearning module and publishing our toolkit online. Join our Yammer group to be notified when they're ready.

Is HCD Fundamentals training suitable for me?

Because your work environment doesn't support a HCD approach, we recommend you look at other development options.

We're currently developing an Introduction to HCD eLearning module and publishing our toolkit online. We encourage you to use these resources to get your leaders on board with HCD, so you can complete this training with their support. Join our Yammer group to be notified when this material is available.

We prioritise training for employees whose leader supports them developing and applying HCD knowledge.

We're currently developing an Introduction to HCD eLearning module and publishing our toolkit online. We encourage you to use these resources to get your leaders on board with HCD, so you can complete this training with their support. Join our Yammer group to be notified when this material is available.

You may express interest in HCD training, but we will prioritise training places for employees who have a project to apply HCD to.

We're currently developing an Introduction to HCD eLearning module and publishing our toolkit online. Join our Yammer group to be notified when they're ready.

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Privacy statement

The Department of Housing and Public Works collects personal information from you for the purpose of contacting you about training. We will only use your information for this purpose. It will otherwise not be used or disclosed unless authorised or required by law. Your personal information will be handled in accordance with the Information Privacy Act 2009.

Your details

Manager details

Privacy statement

The Department of Housing and Public Works collects personal information from you for the purpose of contacting you about training.

We will only use your information for this purpose. It will otherwise not be used or disclosed unless authorised or required by law.

Your personal information will be handled in accordance with the Information Privacy Act 2009.