QSS agreements

QSS is dedicated to simplifying processes, prioritising customer needs and enhancing services. Their extensive government insight and experience in machinery-of-government changes makes them the ideal partner for your corporate services.

QSS commitment

See the QSS report card for the last financial year below.

QSS efficiencies

QSS continue to achieve efficiencies and improve customers' experience by delivering on key initiatives, and providing enhanced services that transform and innovate their business:

• Robotic Process Automation (RPA) improves productivity through automation of repetitive and routine tasks.
• The PDF Form Conversion Initiative modernised service requests delivering a more efficient online experience.
• The Springboard recruitment questionnaire service makes it easier for hiring managers to identify quality   candidates.
• The SAP journal eForm initiative increased efficiency for end-to-end processes and has reduced errors.

Responsibility maps

Log into the QSS Self Service Centre to find your agency’s responsibility maps and process documents. These documents outline the service delivery responsibilities of QSS, your agency and third party providers.

Service agreements

Log into the QSS Self Service Centre to see your agency’s service agreement with QSS. The service arrangement includes:

• terms and conditions
• service details
• performance standards
• prices.