About QSS

Queensland Shared Services (QSS) is a shared service provider in the Queensland Government. We provide finance, procurement, human resources, telecommunications and mail support services to more than 70,000 public service employees across 31 Queensland Government entities. We are also responsible for managing and supporting most of the sector's finance and human resource systems and processes.

Queensland Shared Services is part of the Department of Housing and Public Works (DHPW).

See our organisation chart   (PDF, 532 KB) .

Our commitment

We want to ensure you, our customers, are central in everything we do. We are committed to making it easier for you to do business with us. We will listen and put your needs first in service design and delivery. We want to better understand your business so we can find innovative ways to help you maximise efficiencies and improve services.

You will benefit from our in-depth knowledge of government and unparalleled experience in effecting machinery-of-government changes by working with us as your partner and provider of corporate services and trusted advice.

See our customer engagement activities.

Our efficiencies

We've recently been delivering greater efficiencies and savings to customers by transforming our business. We strive to improve customers' experiences with us and you can now take advantage of these innovations:

See our report card for the last financial year below.

(PDF, 817 KB)


QSS strives to provide exceptional customer service. Your feedback lets us know how we're doing. To provide feedback to QSS, including compliments and complaints, email or log in to the QSS Self Service Centre.