QSS improving their technical foundations

Leading agency: Queensland Shared Services

Start date: October 2018

End date: March 2020

About the project

Maintaining our technical foundations (infrastructure) is a critical core business activity for QSS. Every year, our Infrastructure Management team perform extensive upgrades, maintenance and repair work on our infrastructure as business-as-usual activities.

The project

This year, we have a number of critical infrastructure items that need updates or upgrades. The Infrastructure Improvement Project will consolidate and oversee this work to minimise the risk of outages and impacts.

The following activities are planned:

  • Upgrade Fusion Citrix and Netscaler
  • Upgrade ADS Foundation infrastructure
  • Virtualise Axway
  • Migrate the ALM database
  • Implement Aurion web server enhancements

Next steps

The activities are scheduled to occur between October 2018 and March 2020. We'll be asking customers to do a small amount of testing during this period.

The project team will establish a working group and will invite you to nominate a representative to discuss next steps.

Agencies involved

Aboriginal and Torres Strait Islander Partnerships
Agriculture and Fisheries
Children, Youth Justice and Multicultural Affairs
Communities, Disability Services and Seniors
Electoral Commission Queensland
Employment, Small Business and Training
Environment and Science
Housing and Public Works
Inspector-General Emergency Management
Justice and Attorney-General
Legal Aid Queensland
Local Government, Racing and Multicultural Affairs
Natural Resources, Mines and Energy
Office of Industrial Relations
Premier and Cabinet
Public Safety Business Agency
Public Service Commission
Queensland Ambulance Service
Queensland Corrective Services
Queensland Fire and Emergency Services
Queensland Human Rights Commission
Queensland Industrial Relations Commission
Queensland Police Service
Queensland Shared Services
Queensland State Archives
Queensland Treasury
State Development, Manufacturing, Infrastructure and Planning
Transport and Main Roads


The project activities will improve performance and user experience with minimal impact. Among other benefits, the work will:

  • increase data security
  • improve incident investigation
  • strengthen QAO's auditing capability and reporting
  • reduce potential hardware outages
  • improve system performance during high use periods.

Key milestones

Key milestones for the project are:

  • Migrate ALM database—completed
  • Implement Aurion web server enhancements—completed
  • Upgrade Fusion Citrix—expected completion 30 September 2019
  • Upgrade ADS Foundation infrastructure—expected completion 30 September 2019
  • Virtualise Axway—expected completion 27 March 2020

Project phase



Name: Infrastructure Improvement Project team