QSS ramping up customer engagement for 2019
Queensland Shared Services (QSS) is committed to keeping our customers central to everything we do. This means providing regular engagement opportunities where we can demonstrate the work we’re completing, and our customers can tell us about their businesses’ service delivery needs.
We’ve scheduled our first wave of engagement activities for 2019 for the following groups:
- Government Shared Services Customer Board
- Customer Conversations
- Heads of Corporate Services meetings
- Finance and HR Agency Reference Groups
- Operational meetings
Government Shared Services Customer Board
Purpose
The Customer Board provides oversight and guidance to QSS and CITEC. It drives a customer-centric strategy and influences future direction and performance objectives for shared services.
The advisory board has an independent chair and is accountable to the Director-General Department of Housing and Public Works.
Audience
Members and observers of the board include senior business representatives from areas across government such as finance, HR, ICT.
Frequency
Every 3 months.
Next meeting
Our first meeting for 2019 will be on 7 March.
Customer Conversations
Purpose
Customer Conversations is a forum where we present our business area strategic plans, roadmaps and current activities for discussion and feedback. It offers cross-government networking opportunities and provides agencies a chance to share their own direction and strategies with us and each other.
Audience
Senior executives of corporate service areas
Frequency
Every 6 months.
Next meeting
Our first forum for 2019 will be in May.
Heads of Corporate Services meetings
Purpose
QSS’s executive management team provides an update on recent work and future direction while agencies outline their priorities and challenges. This ensures QSS’s program of work remains aligned to agencies’ priorities.
Audience
Agency heads of corporate services and chief finance, HR and information officers
Frequency
2–3 times a year.
Next meeting
Meetings are scheduled to begin in February 2019.
Finance and HR Agency Reference Groups
Purpose
Our Finance and HR Agency Reference Groups promote information-sharing and cross-agency collaboration.
Agency representatives provide feedback and recommendations on current processes, and review and comment on QSS’s program of work and activities considering their own agency’s strategic direction and priorities.
The discussions, actions and outcomes help prioritise activities within QSS’s program of work, and inform program delivery and our approach to change management.
Audience
Agency nominated HR and Finance representatives
Frequency
Every 3 months.
Next meeting
Our next Finance ARG will be 21 February 2019 and our HR ARG will be 28 February 2019.
Operational meetings
Purpose
We hold regular operational meetings with our customers to discuss performance and resolve any current issues.
Audience
Agency corporate services representatives
Frequency
Every 1 to 2 months.
Questions
We’re always looking for ways to make it easier for customers to do business with us. If you’d like more information, or have questions or feedback about any of these meetings or our engagement approach, please email QSSCustomerRelationship@hpw.qld.gov.au.
