You’ll soon notice some small changes when accessing the QSS Self Service Centre.

What’s changing?

We’re upgrading ServiceNow, the system we use to publish the Self Service Centre with their latest release: San Diego.

The main change will be to your log in process. This differs depending on whether you log in directly to the Self Service Centre or via single sign-on (SSO).

SSO users

You’ll no longer need to select your agency when you use SSO.

We’re changing the way we authenticate your log in credentials to provide you with a more seamless connection.

Instead of using the 1 William Street active directory, we’ll connect into your agency’s Microsoft Office 365 solution. This means when you are logged into any of your agency’s applications, you’ll also be logged into the QSS Self Service Centre.

See Single sign-on for more

Non-SSO users

You’ll notice small changes to the look of our registration, password reset and multi-factor authentication (MFA) pages and processes. We’re doing some behind-the-scene changes to  enable quicker and easier maintenance. It also reduces the risk of error or service interruptions during future upgrades.


We’re upgrading ServiceNow from close of business Friday, 3 June 2022. You’ll notice the changes when you log in on Monday 6 June 2022.

Why are we upgrading?

We need to upgrade ServiceNow annually to stay within vendor support and compliance. The upgrades also provide the highest levels of security and performance.

Changes to Support view

If you use ServiceNow Support view, you’ll notice some additional changes to the interface and experience.

Visit ServiceNow San Diego release notes (government login required) to find out about the changes.

More information

For questions or more information, email the QSS Customer Relationship team at