What are the customer 1st behaviours?

  • Walking in their shoes: Building empathy and taking the time to understand the customer and their context.
  • Working it together: Collaborating and working across boundaries to get the best outcome for the customer.
  • Turning up: Being present, engaged and proactive.
  • Saying what no one else will: Being a customer advocate and speaking up appropriately.
  • Suspending self-interest: Doing what’s best for the customer by taking ourselves out of the equation to see the big picture.
  • Tailoring it: Understanding that each colleague and customer is different and then adapting your style to get the best outcome.
  • Upping my game: Finding and making improvements to make a positive difference to our colleagues and customers.
  • Owning it: Taking accountability, knowing what needs to be done and taking pride in delivering the best possible outcome.
Related products: 
  • Introduction to Customer 1st eLearning

Single sign-on (SSO)

SSO is an authentication process that allows you to access multiple services and applications with one username and password.

Agencies that can use SSO on For government

  • Aboriginal and Torres Strait Islander Partnerships
  • Agriculture and Fisheries
  • Child Safety, Youth and Women
  • CITEC
  • Communities, Disability Services and Seniors
  • Education
  • Employment, Small Business and Training
  • Environment and Science
  • Health
  • Housing and Public Works
  • Innovation, Tourism Industry Development and the Commonwealth Games
  • Justice and Attorney-General
  • Local Government, Racing and Multicultural Affairs
  • Ministerial
  • Natural Resources, Mines and Energy
  • Premier and Cabinet
  • Public Service Commission
  • Queensland Government Chief Information Office
  • State Development, Manufacturing, Infrastructure and Planning
  • Trade and Investment Queensland
  • Transport and Main Roads
  • Queensland Treasury

Agencies that can’t use SSO on For government

  • Queensland Ambulance Service
  • Queensland Corrective Services
  • Queensland Fire and Emergency Services
  • Inspector-General Emergency Management
  • Queensland Police Service
  • Public Safety Business Agency

Use your existing For government login or register for an account.