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Manage government performance

1. About the framework

The Queensland Government’s Performance Management Framework Policy (PDF, 288 KB) (PMF) provides a structure for agencies to meet legislated performance management requirements.

The framework focuses on 3 key aspects of public sector performance:

  • Planning—at the whole-of-government, agency and individual levels to determine what outcomes are to be achieved for customers, stakeholders and the community.
  • Measuring and Monitoring Performance—achieved across the whole-of-government direction, agency business direction, agency service delivery, and at the individual level.
  • Public Reporting—of the performance of the Queensland Government, in a fair and balanced way, to facilitate accountability.

In focusing on these key areas the PMF helps to:

  • inform direction setting, planning and policy development and implementation
  • inform capability, resourcing and service delivery
  • effectively measure and report on progress and achievements.

If you are new to the PMF process, for a broad understanding of performance management see the:

2. Prepare strategic plans

The Financial and Performance Management Standard 2009 (Section 9) requires each accountable officer and statutory body to develop a strategic plan for the agency to cover a period of four years. Planning is a fundamental component of the PMF, and is recognised as the starting point in any strategic management cycle. The mandatory requirements for strategic planning are detailed in Agency Planning Requirements (PDF, 308 KB) (ARPs).

For help preparing strategic plans see the:

  • Strategic Planning Better Practice Guide (PDF, 409 KB)
    Information to assist agencies in undertaking strategic planning activities and developing strategic plans, including advice on:
    • setting the agency’s strategic direction
    • key elements of a strategic plan
    • engaging with stakeholders
    • publication of plans
    • reviewing, measuring and monitoring strategic plans.
  • Strategic Planning Toolkit (PDF, 261 KB)
    Specific tools to assist agencies in undertaking strategic planning processes to ensure minimum mandatory requirements are met, including:
    • an outline of a generic strategic planning process
    • minimum requirements checklist.

3. Prepare Service Delivery Statements: Performance Statements

The Financial Accountability Act 2009 stipulates that, each financial year, the government must prepare a budget for the state and for each portfolio (i.e. the State Budget). 

Service Delivery Statements (SDS), presented in Budget Paper 5, provide budgeted financial and non-financial information for the budget year. A separate document is provided for each portfolio. These documents are a key accountability mechanism subject to public scrutiny and form the basis of questions during the parliamentary estimates processes.

For help with preparing non-financial performance information contained in SDS Performance Statements see the:

4. Prepare annual reports

The Financial Accountability Act 2009 (FAA) (section 63) requires all departments and statutory bodies to prepare annual reports for tabling in the Legislative Assembly.

The Financial and Performance Management Standard 2009 (FPMS) (section 49 (5)) mandates the disclosure of information as detailed in the Annual report requirements for Queensland Government agencies (PDF, 1.26 MB) (ARRs). For the purpose of preparing an annual report specific reference should be made to Part B – Minimum Content Requirements.

If you have questions about the annual report process or requirements, email pm@premiers.qld.gov.au.

5. Access guidance materials

Key policies and standards

Reference materials