Manage government performance
Table of contents
The Queensland Government’s Performance Management Framework Policy (PMF) provides a structure for agencies to meet legislated performance management requirements.
The framework focuses on 3 key aspects of public sector performance:
- Planning—at the whole-of-government, agency and individual levels to determine what outcomes are to be achieved for customers, stakeholders and the community.
- Measuring and Monitoring Performance—achieved across the whole-of-government direction, agency business direction, agency service delivery, and at the individual level.
- Public Reporting—of the performance of the Queensland Government, in a fair and balanced way, to facilitate accountability.
In focusing on these key areas the PMF helps to:
- inform direction setting, planning and policy development and implementation
- inform capability, resourcing and service delivery
- effectively measure and report on progress and achievements.
If you are new to the PMF process, for a broad understanding of performance management see the:
- Queensland Government Performance Management Framework – An Overview
An introduction to the scope, purpose, application and general obligations and requirements related to performance management.
- Big Picture View
A visualisation of the key drivers and influences related to government performance and the activities and obligations associated with the three elements of the PMF.
- Strategic Management Planner
A calendar of events highlighting management and corporate governance activities for the financial year.
The Financial and Performance Management Standard 2009 (Section 9) requires each accountable officer and statutory body to develop a strategic plan for the agency to cover a period of four years. Planning is a fundamental component of the PMF, and is recognised as the starting point in any strategic management cycle. The mandatory requirements for strategic planning are detailed in Agency Planning Requirements (ARPs).
For help preparing strategic plans see the:
- Strategic Planning Better Practice Guide
Information to assist agencies in undertaking strategic planning activities and developing strategic plans, including advice on:
- setting the agency’s strategic direction
- key elements of a strategic plan
- engaging with stakeholders
- publication of plans
- reviewing, measuring and monitoring strategic plans.
- Strategic Planning Toolkit
Specific tools to assist agencies in undertaking strategic planning processes to ensure minimum mandatory requirements are met, including:
- an outline of a generic strategic planning process
- minimum requirements checklist.
The Financial Accountability Act 2009 stipulates that, each financial year, the government must prepare a budget for the state and for each portfolio (i.e. the State Budget).
Service Delivery Statements (SDS), presented in Budget Paper 5, provide budgeted financial and non-financial information for the budget year. A separate document is provided for each portfolio. These documents are a key accountability mechanism subject to public scrutiny and form the basis of questions during the parliamentary estimates processes.
For help with preparing non-financial performance information contained in SDS Performance Statements see the:
- SDS: Performance Statement Better Practice Guide
Information to assist agencies in developing, reviewing and improving non-financial information presented in SDS documents, including:
- background information providing context around the SDS and the PMF
- specific guidance related to each element of SDS performance statements
- Machinery-of-Government issues.
- SDS: Performance Statement Toolkit
Specific tools to assist agencies, including:
- naming service areas and services
- service standards
- a data dictionary template.
The Financial Accountability Act 2009 (FAA) (section 63) requires all departments and statutory bodies to prepare annual reports for tabling in the Legislative Assembly.
The Financial and Performance Management Standard 2009 (FPMS) (section 49 (5)) mandates the disclosure of information as detailed in the Annual report requirements for Queensland Government agencies (ARRs). For the purpose of preparing an annual report specific reference should be made to Part B – Minimum Content Requirements.
If you have questions about the annual report process or requirements, email email@example.com.
Key policies and standards
- Performance Management Framework Policy
- Agency Planning Requirements
- Annual Report Requirements
- A Guide to Risk Management
- Program Evaluation Guidelines
- Glossary of Terms
Terms commonly used with planning, performance and public reporting and also risk management and evaluation.
- Measuring, Monitoring and Reporting Performance
Assists in measuring and monitoring performance and preparing public reports.
- Measuring Customer Experience
Better practice criteria for measuring customer satisfaction.
- Developing Performance Information—practical examples
Examples of the PMF policy concepts related to each of the key elements.