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Leading Customer 1st training

Leading Customer 1st training

What is this?

Learn more about a leader’s role in managing change and how leading is an essential part of creating a great customer experience.
Queensland Government leaders
Level of expertise
Must have completed Customer 1st training.
4 hours


Learn from the experts

Get the benefit of face-to-face training with Queensland Government’s customer experience experts.


Understand how to lead CX

You’ll learn about:

  • how people respond to change based on the ‘change curve’
  • the Five Cs—clarify, communicate, coach, connect and celebrate
  • how to create a Customer 1st culture by implementing the Five Cs.

What next?

Get started

Contact and support