What is this?
- Learn more about a leader’s role in managing change and how leading is an essential part of creating a great customer experience.
- Queensland Government leaders
- Level of expertise
- Must have completed Customer 1st training.
- 4 hours
Learn from the experts
Get the benefit of face-to-face training with Queensland Government’s customer experience experts.
Understand how to lead CX
You’ll learn about:
- how people respond to change based on the ‘change curve’
- the Five Cs—clarify, communicate, coach, connect and celebrate
- how to create a Customer 1st culture by implementing the Five Cs.