Issue an invoice to a customer or agency (accounts receivable)

Process overview

In general, this is how money is received from a customer or agency.

1. Customer requests supply of goods or services
2. Goods or services supplied
3. Either:
   • Generate an invoice
   • Customer pays at time of supply
4. If customer does not pay, forward to debt recovery

If this is the first time this customer has paid your agency, you may need to complete an additional form to create the customer in SAP.

Directives, policies and guidelines

See your agency’s Financial Management Practice Manual (FMPM) for policy statements and guidelines. The FMPM is developed in accordance with the Queensland Treasury Financial Accountability Handbook.

Talk to your finance team or see your intranet for your agency’s revenue policy.

Payment options

This table shows some ways to receive money, however, processes differ by agency. Contact your finance area or see your intranet for agency options.