This course will take 20–25 minutes to complete.
You'll learn how to:
- define the customer experience
- deliver a better customer experience
- describe the tools we need to improve our customers' experience.
Introduction to Customer 1st eLearning
Understand Queensland Government customer experience (CX) concepts and tools.
To complete this course, you'll need to:
- use Google Chrome or Safari to open the course
- use headphones to hear the course audio
- run or install Flash.
For more information about Customer 1st training, email online.content@smartservice.qld.gov.au.