This course will take 20–25 minutes to complete.
You'll learn how to:
- define the customer experience
- deliver a better customer experience
- describe the tools we need to improve our customers' experience.
Understand Queensland Government customer experience (CX) concepts and tools.
This course will take 20–25 minutes to complete.
You'll learn how to:
To complete this course, you'll need to:
For more information about Customer 1st training, email online.content@smartservice.qld.gov.au.