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Digital services transition plan

Document type:
Guideline
Version:
Final v1.0.0
Status:
Current
Owner:
QGCDG
Effective:
January 2022–current
Security classfication:
OFFICIAL-Public

Final | January 2022 | v1.0.0 | OFFICIAL - Public |QGCDG

This transition plan provides information for agencies on the implementation of the Digital services policy. The plan includes a staged adoption of the policy with three phases over six years. Services with the greatest customer reach and impact are prioritised first to deliver value early. Select the image on the right to download a copy of the transition plan.

Tools and guides to support the transition will be developed, including core skills programs needed to uplift capability to meet the standards.

Transition plan timeframes for phase 1, 2 and 3

Policy requirements

Phase 1 (by 30 June 2023)

  • Existing services must continue to comply with existing design patterns (Consistent user experience for agency websites or Single website experience for franchise websites) or use the new Queensland Government design system (criteria 6).
  • All digital services must comply with WCAG 2.1 AA (criteria 9).
  • New or redeveloped high-volume transactional digital services that are initiated after January 2022 must comply with the digital service standard in full (criteria 1-13).

Phase 2 (by 31 December 2024)

  • All new or redeveloped digital services (transactional and information) must comply with the digital service standard in full (criteria 1-13), including the Queensland Government design system.

Phase 3 (by 31 December 2027)

  • All digital services must comply with the Digital service standard in full (criteria 1-13), including the Queensland Government design system.

Transition support model

Understand when you need to implement the Digital service policy for your digital service.

Do citizens or business use your digital service (is it public facing)?