Individual contributor - Success Profile
One of the 4 roles defined by the Workforce Capability Success Profile, individual contributors can be from entry level roles to specialised technical executives. They often require specific skills of a technical nature.
Some examples are: counsellors, researchers, administration officers, prosecutors, engineers, or policy officers.
- Valued for strong technical knowledge and skill in their areas of expertise or discipline.
- Shows strong self-management.
1. Understands how their work aligns to organisational objectives
- Can describe the vision for their area
- Able to describe how their work contributes to organisational objectives
- Considers wider organisational objectives when making decisions and going about their work
2. Acts proactively
- Self-directed (i.e. can decide on a course of action to achieve objectives, without needing step-by-step instruction)
- Works flexibly without supervision (i.e. effectively manages new and unexpected events, and demonstrates judgement about when to escalate issues)
3. Responds flexibly to change
- Works to embrace and assist change
- Helps to engage others in the change process
- Shows resilience in times of uncertainty
4. Focuses on customers
- Actively works to understand customers and stakeholders
- Engages customers in a friendly and appropriate manner
- Shows respect for customers and stakeholders
5. Seeks continuous improvement
- Shows a willingness to try new ways of working
- Generates and shares creative ideas and suggestions for improvement
6. Focuses on performance
- Seeks clarity of tasks, asks questions, knows what is expected of them
- Energetically approaches challenges
- Sets priorities and organises self to meet deadlines
- Reports progress and any potential delays or issues which may impact on others
7. Manages internal and external relationships
- Written and verbal communication is clear and concise
- Models open communication. Actively and attentively listens to others
- Demonstrates a friendly and engaging interpersonal style
- Builds networks with peers
- Works collaboratively with others
8. Supports others’ capability development
- Readily shares their knowledge and experience
- Acts as a coach, mentor, role-model and sounding board for others
9. Gives constructive feedback
- Provides considered and supportive feedback to others
10. Models professional and ethical behaviour
- Acts in accordance with the Queensland public service legislative framework and Code of Conduct
- Models ethical behaviour and consistently applies those ethical standards to self and others
- Is consistent in word and actions
- Is viewed as trustworthy, honourable and truthful, and respectful of the views of others
- Able to understand, monitor and channel their own emotions in a positive way whilst staying true to self
11. Displays rigour in analysis
- Rigorously researches and analyses information relevant to tasks
- Shows judgement in decision making
12. Applies specialist knowledge and skills
- Able to evidence knowledge in their specialist and/or functional area.
- Demonstrates strong skills in their specialist and/or functional area.
- Disciplined in maintaining a high standard of practice in their specialist and/or functional area.
13. Commits to personal development
- Is aware of personal strengths and weaknesses and takes account of these when acting
- Is committed to their own development and continuous self-improvement, and sees learning opportunities in everyday work
- Reflects on the reasons for both success and failure, and learns from the experience
- Actively seeks feedback and modifies their approach to enhance their effectiveness