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Individual contributor - Success Profile

One of the 4 roles defined by the Workforce Capability Success Profile, individual contributors can be from entry level roles to specialised technical executives. They often require specific skills of a technical nature.

Some examples are: counsellors, researchers, administration officers, prosecutors, engineers, or policy officers.

Value proposition

  • Valued for strong technical knowledge and skill in their areas of expertise or discipline.
  • Shows strong self-management.


1. Understands how their work aligns to organisational objectives

  • Can describe the vision for their area
  • Able to describe how their work contributes to organisational objectives
  • Considers wider organisational objectives when making decisions and going about their work

2. Acts proactively

  • Self-directed (i.e. can decide on a course of action to achieve objectives, without needing step-by-step instruction)
  • Works flexibly without supervision (i.e. effectively manages new and unexpected events, and demonstrates judgement about when to escalate issues)

3. Responds flexibly to change

  • Works to embrace and assist change
  • Helps to engage others in the change process
  • Shows resilience in times of uncertainty

4. Focuses on customers

  • Actively works to understand customers and stakeholders
  • Engages customers in a friendly and appropriate manner
  • Shows respect for customers and stakeholders

5. Seeks continuous improvement

  • Shows a willingness to try new ways of working
  • Generates and shares creative ideas and suggestions for improvement


6. Focuses on performance

  • Seeks clarity of tasks, asks questions, knows what is expected of them
  • Energetically approaches challenges
  • Sets priorities and organises self to meet deadlines
  • Reports progress and any potential delays or issues which may impact on others

7. Manages internal and external relationships

  • Written and verbal communication is clear and concise
  • Models open communication. Actively and attentively listens to others
  • Demonstrates a friendly and engaging interpersonal style
  • Builds networks with peers
  • Works collaboratively with others

8. Supports others’ capability development

  • Readily shares their knowledge and experience
  • Acts as a coach, mentor, role-model and sounding board for others

9. Gives constructive feedback

  • Provides considered and supportive feedback to others


10. Models professional and ethical behaviour

  • Acts in accordance with the Queensland public service legislative framework and Code of Conduct
  • Models ethical behaviour and consistently applies those ethical standards to self and others
  • Is consistent in word and actions
  • Is viewed as trustworthy, honourable and truthful, and respectful of the views of others
  • Able to understand, monitor and channel their own emotions in a positive way whilst staying true to self

11. Displays rigour in analysis

  • Rigorously researches and analyses information relevant to tasks
  • Shows judgement in decision making

12. Applies specialist knowledge and skills

  • Able to evidence knowledge in their specialist and/or functional area.
  • Demonstrates strong skills in their specialist and/or functional area.
  • Disciplined in maintaining a high standard of practice in their specialist and/or functional area.

13. Commits to personal development

  • Is aware of personal strengths and weaknesses and takes account of these when acting
  • Is committed to their own development and continuous self-improvement, and sees learning opportunities in everyday work
  • Reflects on the reasons for both success and failure, and learns from the experience
  • Actively seeks feedback and modifies their approach to enhance their effectiveness