The benefits of engaged employees
When staff are engaged in their work and feel a strong connection to their organisation, they not only experience a sense of personal achievement and job satisfaction, they are also more motivated to contribute to organisational success by always giving their best.
When leaders better understand what their employees are thinking and feeling in relation to their work, they can implement positive changes to improve team engagement levels. The annual Working for Queensland survey is a rich source of data, offering insights into agency employee attitudes and highlighting actions needed to foster stronger engagement.
Engaged workers can enhance key performance factors through:
- productivity – engaged staff generate better customer outcomes than disengaged ones
- attendance – engaged staff take fewer sick days (an average of 2.69 sick days annually, compared to 6.19 for disengaged staff)
- customer focus – 70% of engaged employees indicate they have a good understanding of how to meet customer needs, while only 17% of disengaged employees say the same
- retention – engaged employees are 87% less likely to leave their organisation
The costs and consequences of disengagement
High levels of employee disengagement not only impact team morale, but can affect organisation outcomes through lower productivity, poor customer service, and time and expenditure lost to staff turnover and recruitment.
Gallup in 2013 found that an actively disengaged employee costs their organisation US$3,400 for every $10,000 of salary (34%). This means an actively disengaged employee on a $60,000 salary costs their organisation $20,400 a year in lost productivity.
Ways to encourage engagement
Simply getting to know your team and what motivates them in their work is a vital approach towards improving engagement and performance. Use this guide to engagement conversations to get started.
Providing your team with a clear connection between their work and your agency’s vision and strategic goals is also important in improving team efforts. Explore ways to create line of sight and start a team discussion with our guide.
Adapted from UK Civil Service, March 2008