Emergencies and incident procedure
Please stay calm and be helpful. Secure the scene by assessing and ensuring the scene is safe to prevent further injury to parties involved or at the scene along with minimising the risk of further vehicle involvement. Avoid admitting fault or liability.
Do you need to call emergency services?
Call triple zero (000) if there is an emergency or if any of the following 'police attendance criteria' are met:
- Death or injury that needs medical attention from a qualified ambulance officer, nurse or doctor
- Suspected involvement of drugs and/or alcohol
- A driver failed or is refusing to provide required details
- A hazardous environment or threat to public safety exists, including traffic congestion (e.g. fuel spill, power lines down)
- A driver with an impairment or disability requires police assistance.
If none of the police attendance criteria are met and you don't need to call emergency services, then:
- Exchange information with the other person/s involved in the incident.
- Arrange for the vehicle/s to be moved (if safe to do so).
- Where required, report the incident to Policelink on 131 444 within 24 hours.
Exchange the relevant information
All drivers involved must exchange:
- Full name(s)
- Street address as it appears on the back of driver licence
- Phone number(s)
- Agency’s contact details (agency name and address)
- Registration number, make and model of all vehicles involved.
Report the incident to your agency
After the incident is under control, report it to your agency fleet manager and Vero Insurance as soon as possible. Ensure the appropriate WHS incident report is completed and submitted as per your agency's WHS requirements.
Towing
If towing is required after an incident, reasonable and necessary costs will be covered only if the claim and towing have been approved by Vero Insurance prior to towing of the vehicle.
Call Vero Insurance on 1300 888 073 (24/7) to authorise a towing operator and arrange payment. You will be required to lodge a claim over the phone and provide the information about the incident.