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Customer 1st training

Customer 1st training

What is this?

Overview
Learn how to understand and apply Queensland Government's customers first value, and recognise the elements of customer experience (CX) in your environment.
Who
All employees
Level of expertise
Nil
Duration
1 day

Features

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Learn from the experts

Get the benefit of face-to-face training with Queensland Government’s customer experience experts.

Benefits

Understand CX

You’ll learn about:

  • our customers first value
  • the CX framework and capabilities
  • how to bring the customers first value to life.

Apply CX

Learn how to

  • use a variety of customer design tools
  • identify and create ‘moments that matter’
  • have ‘courageous conversations’.

What next?

Get started

Contact and support