What is this?
- Learn how to understand and apply Queensland Government's customers first value, and recognise the elements of customer experience (CX) in your environment.
- All employees
- Level of expertise
- 1 day
Learn from the experts
Get the benefit of face-to-face training with Queensland Government’s customer experience experts.
You’ll learn about:
- our customers first value
- the CX framework and capabilities
- how to bring the customers first value to life.
Learn how to
- use a variety of customer design tools
- identify and create ‘moments that matter’
- have ‘courageous conversations’.