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Module 4: Checkpoint 23—Form input

Conformance: Mandatory

Requirements

Retain form input on error.

Benefits of conformance

  • Increased error recovery rate.
  • Increased trust (by respecting the customer).

Risks of non-conformance

  • Increased customer frustration.

Implementation advice

More information

Fields that were populated before the error occurred must remain populated with the same data after the error. Form data must not be cleared – or otherwise altered – on detecting an error.

Correct implementation: Where user data was entered it has been retained on error.

Correct implementation: Where user data was entered it has been retained on error.