Module 4: Checkpoint 19—Grouping information types
Information types must be grouped together in a form.
Benefits of conformance
- Decreased time to complete.
- Increased customer satisfaction.
Risks of non-conformance
- Disjointed flow: increased cognitive load and frustration.
Where a complex form asks for multiple groups of data, there must be a clear grouping of information types.
Correct implementation: Information types have been grouped into sections of the form.