Go to top of page

Module 2: Checkpoint 10—Online contact form

Conformance: Desirable

Requirements

The contact us page should contain an online contact form.

Benefits of conformance

  • Enhanced usability.
  • Users are not required to have an email address in order to make contact.

Risks of non-conformance

  • Decreased usability.
  • Users may need to contact an agency through an alternative, more expensive channel.