Go to top of page

Create or change a customer (online)

Create or change a customer (online)

What is this?

Overview
Create or change a customer in the SAP system.
Who
Queensland Shared Services (QSS) customers on SAP ECC6
Level of expertise
Basic finance knowledge

Features

Single SAP form

Customer eForm incorporates creating, extending, blocking and unblocking, and changes to customer records. Existing SAP users complete the eForm via the SAP portal.

Enforces separation of roles

Two separate SAP roles (requestor and approver) are required to log in for a customer record to be created or changed.

Improved internal controls

Role segregation, audit trail tracking and detailed reporting, including logged keystrokes, all strengthen master data security.

Benefits

Reduce preparation time

A single point of data entry reduces agency and QSS effort, resulting in faster processing.

Approvals workflow

Nominated roles receive automatic notification of action required. Log on to endorse, approve, reject or forward a request without spending time printing and signing documents.

Track progress

View the status of your request in real time, as well as comments and actions.

What next?

Get started

Contact and support