Contact and support
We’ll complete your search in the following timeframes depending on the request’s priority:
- Extreme: same day service (if we get your request by midday), or within 24 hours of request being submitted ($130 surcharge applies)
- High: 2–3 business days
- Normal: 4–5 business days
- Low: 5+ business days
Our costing differs depending on whether you are from a GRAIL member agency or not.
GRAIL member agencies are:
- Department of the Premier and Cabinet
- Queensland Treasury
- Public Service Commission
- Department of State Development, Manufacturing, Infrastructure and Planning
- Department of Local Government, Racing and Multicultural Affairs
- Queensland Treasury Corporation
- Trade and Investment Queensland
- adverse media searches on people or companies—covering Australian or international media sources or both for reported news associating a person or business with negative, controversial or potentially damaging activities.
- company searches—reports may include organisation details, registered addresses, roles in organisation e.g. Company directors, share structure and the major shareholders, documents and annual returns lodged.
- personal searches—covering:
- director reports—includes details of an individual’s directorships with current and previous companies
- bankruptcy report—confirms whether an individual is or was bankrupt
- banned and disqualified directors—sourced from the Australian Securities and Investments Commission register, this report provides information about persons who have been disqualified from being involved in the management of a corporation or from practicing in the financial services or credit industry
- Register of Lobbyists—sourced from the Queensland Integrity Commissioners Office
- Queensland Register of Appointees to Government Bodies—the register is searched for matches to help recognise and manage conflicts of interest.
You may need to investigate a business, company, firm or person/s before signing a contract, making a senior staff appointment, granting an award, allocating grant funding or commencing business dealings. Due diligence is commonly done in government to check a potential senior appointee or grant applicant for bankruptcy or adverse activities.
Get more advice about appointing senior executives.