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2017-18 conduct and performance data

Work performance matters

  2014–15 2015–16 2016–17 2017–18
Total number of work performance matters reported 3193 2705 2866 3469
Category 2 1979 (62%) 1526 (56%) 1663 (58%) 2112 (61%)
Category 3(a) 973 (30%) 986 (37%) 1043 (36%) 1181(34%)
Category 3(b) 241 (8%) 193 (7%) 160 (6%) 176(5%)

As a proportion of the public sector profile, work performance matters in 2017–18 represented 1.7 per cent of the Queensland public sector (full-time equivalent, based on Minimum Obligatory Human Resource Information). This is consistent with the experience over the previous three years, which has ranged between 1.4 and 1.7 per cent.

In 2017–18, less than 0.1 per cent of the workforce was reported for the most serious breach of conduct expectations, which is no change from 2016–17. This is a small number of employees relative to the total public sector workforce and overwhelmingly demonstrates that the majority of public servants are meeting or exceeding standards expected of them.


The most common outcomes of reported matters in 2017–18 were management actions (43 per cent). This was also the most common outcome in 2016–17 (50 per cent).

In 2017–18, 20 per cent of matters had a formal disciplinary process applied. This was a drop from 27 per cent in 2016-17. Discipline process outcomes included a reprimand, increment reduction, classification reduction, monetary penalty, transfer or termination of employment.


A total of 50 per cent of all reported work performance matters in 2017–18 were finalised within the benchmark of the Conduct and Performance Excellence (CaPE) Case Categorisation framework (down from 63 per cent in 2016–17, 71 per cent in 2015-16 and 58 per cent in 2014–15). The target is 75 per cent and timeliness of management action will continue to be a focus in 2018.

2017-18 Reports


Public service offices

Declared public service offices